Certificate III in Business
Unit resources

Certificate IV in Small Business Management Resources

BSBWHS302 - Apply knowledge of WHS legislation in the workplace
BSBADM311 - Maintain business resources 
BSBCMM301 - Process customer complaints
​BSBCUS301 - Deliver and monitor a service to customers
BSBDIV301 - Work effectively with diversity
​BSBFLM312 - Contribute to team effectiveness
​BSBITU315 - Purchase goods and services online
​BSBPRO301 - Recommend products and services
​BSBPUR301 - Purchase goods and services
​BSBWOR301 - Organise personal work priorities and development
BSBWRT301 - Write simple documents

Business plan template - Editable document*
Financial policy and procedure manual template - Editable document*
Marketing plan template and guide - Editable Document*
Social media plan template and guide - Editable Document*
Succession plan template and guide - Editable Document*

*The editable document link will download a docx word file

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Other resources

Consumer guarantees - a guide for businesses and legal practitioners
Cultural diversity policy
Manual handling risks
Risk assessment and stress
​Risk management & chemicals